Metrics Tooling

Privacy Policy

Privacy Policy

Effective Date: [Insert Date]

1. Introduction

Welcome to Metrics Tooling. We respect your privacy and are committed to protecting the personal data of our manufacturing partners and website visitors. This policy outlines how we collect, use, and safeguard your information when you purchase our cutting tools or use our technical services.

2. Information We Collect

We collect information that allows us to fulfill orders and provide technical support:

  • Identity Data: Name, job title, and company name.
  • Contact Data: Business email address, phone number, and shipping/billing addresses.
  • Transaction Data: Details about payments and the specific cutting tools (inserts, end mills, drills) you have purchased.
  • Technical Data: IP address, browser type, and usage patterns on our website to improve our digital interface.

3. How We Use Your Information

We use your data to maintain a high standard of service, specifically for:

  • Order Fulfillment: Processing transactions and delivering hardware to your facility.
  • Technical Support: Providing “speeds and feeds” calculations or custom tooling advice.
  • Product Updates: Notifying you of new coating technologies or tool geometries that may benefit your specific machining processes.
  • Legal Compliance: Meeting tax and industrial regulatory requirements.

4. Data Sharing and Disclosure

We do not sell your data to third parties. We only share information with:

  • Logistics Partners: To ensure your tools are delivered to the correct shop floor.
  • Payment Processors: To securely handle credit card or wire transfer information.
  • Technical Consultants: Only when necessary to solve a specific machining challenge at your request.

5. Data Security

We implement industry-standard security measures (including SSL encryption) to prevent your proprietary tooling specifications and personal data from being lost, stolen, or accessed without authorization.

6. Your Rights

Depending on your location (such as under GDPR or CCPA), you have the right to:

  • Request access to the data we hold about you.
  • Request correction or deletion of your personal information.
  • Opt-out of marketing communications at any time.

7. Cookies

Our website uses cookies to enhance your browsing experience, such as remembering your “Saved Tools” or cart items. You can manage cookie settings through your browser.

8. Contact Us

info@metricstooling.com